PRIVACY POLICY AND CONSENT TO PROCESS PERSONAL INFORMATION

In terms of the Protection of Personal Information Act (POPIA)

This document outlines the commitment of Econorisk (Pty) Limited to comply with the Protection of Personal Information Act 4 of 2013 (POPIA). The Act requires us to inform you, our valued Client, of how we collect, use, and disclose personal information obtained from you.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable legislation.

1) How Do We Collect Your Data? (Data Collection Policy)

We collect personal information through the following channels:

  • Direct interactions – When you complete forms, submit documents, engage with our representatives, or contact us directly via email, telephone, or in person.

  • Website interactions – When you browse our website, submit online forms, or interact with cookies and analytics tools.

  • Third-party sources – From trusted service providers, financial institutions, product suppliers, or publicly available sources where permitted by law.

  • Automated technologies – Through digital tracking, IP address identification, usage logs, and device identification when you use our online platforms.

All personal information collected is used solely for legitimate business, regulatory, and communication purposes. We do not collect more data than necessary and only store it for as long as required by law or service delivery needs.

2) What Information We Collect

We collect and process your personal information mainly to provide you with access to the services and products of the providers with whom we have contractual agreements, and to help us improve our services to you. This may include:

  • Name, surname, and contact details

  • Identification numbers and demographic details

  • Financial, banking, or payment information

  • Employment, company, or policy-related data

  • Communications and correspondence

3) How We Use Your Information

We use your personal information for the following purposes:

  • Underwriting and claims processing

  • Credit reference and fraud prevention

  • Customer support and identity verification

  • Legal and regulatory compliance

  • Marketing, surveys, and business analysis

  • Improving service delivery and communications

4) Children’s Online Privacy Protection

We do not knowingly collect personal information from children under the age of 18. Our services and platforms are not intended for minors. If we become aware that we have inadvertently collected data from a minor without parental consent, we will take steps to delete that information promptly.

Parents or guardians may contact us to request deletion or review of any personal data collected from their child.

5) Do Not Track (DNT) Signals

Our website does not respond to “Do Not Track” (DNT) signals from web browsers. While we value your privacy, at this time there is no industry-standard method universally accepted for honoring such signals. We may use cookies or tracking technologies to improve site performance and user experience.

You may manage cookie preferences through your browser settings.

6) Disclosure of Your Information

We may share your personal data with:

  • Product and service providers you have engaged through us

  • Authorised third-party service providers under confidentiality agreements

  • Regulatory bodies or law enforcement where legally required

  • Legal representatives in connection with dispute resolution

All third parties are required to uphold the same data protection standards as we do.

7) Safeguarding Your Information

We use appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorised access, alteration, or disclosure. These include secure servers, access control protocols, encryption, and regular data audits.

8) Your Rights to Access and Correction

You have the right to:

  • Request access to your personal information

  • Correct or update any incorrect information

  • Request deletion (where lawful and feasible)

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator

We will verify your identity before processing such requests.

9) Record Keeping Requirements

In accordance with legislation, we retain personal and financial records for a minimum of five (5) years under the following laws:

  • FAIS Act (No. 37 of 2002)

  • Financial Intelligence Centre Act (No. 38 of 2001)

  • General Code of Conduct for Financial Services Providers

Records may include application forms, transactional documentation, correspondence, proof of identity, and client communication logs. These may be retained in physical or electronic format.

10) Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on our official website and will become effective immediately upon publication. Clients are encouraged to periodically review this notice for updates.

Significant changes affecting your rights or the way we process personal information will be communicated to you directly.

11) Contact Us

If you have any questions or requests relating to your personal data or this policy, please contact:

📞 Telephone: 011 045 8555
📧 Email: info@econorisk.co.za
🌐 Website: www.econorisk.co.za

12) Consent

This policy, you (the data subject) consent to the collection and processing of your personal information and confirm that:

  • The information is supplied voluntarily and without coercion

  • The information is necessary for providing the requested services

  • You have been informed of your rights under the POPIA

  • You consent to the use of your information as outlined in this policy